13.05.2024

Emotional intelligence and empathy as a key skill ‎

In a world full of dynamic changes, the workplace is gaining more and more importanceemotional intelligence. Essentially, emotional intelligence, or EQ, is a person's ability to manage their own emotions and correctly recognize the emotions of others. EQ helps people cope with a constantly changing environment, improves coping with stressful situations in everyday life and, as a result, improves work-life balance. ‎

In detail

The components of EQ are two by two. This is knowing and managing one's own emotions and those of others, respectively. Knowing yourself includes strengths and weaknesses, as well as managing your own emotions. Understanding the emotions and needs of others and managing relationships with others are also part of EQ. One cannot always control the emotions one feels, but one can manage one's reactions provoked by them. ‎

Empathy

Manifestation of empathy is the ability to put oneself in the shoes of another in order to understand their feelings and the motivation for their actions. To become human more empathetic, can develop their skills through active listening. This means hearing and understanding the meaning of the words spoken by others and is more difficult than it sounds. Other ways to develop empathy is to actively seek out different perspectives to improve understanding of others. Being curious about others and reading about different cultures enriches a person and his/her ability to put oneself "in the shoes" of others. ‎

The difference between empathy and pity

Empathy is there four components. They are accepting another person's perspective, refraining from judging someone, recognizing the emotions of others, and communicating. When a person is experiencing strong emotions, it is empathetic when someone tells him/her that he/she understands him/her and that it is not necessary to go through this period alone.

Expressing regret is when a person tries to mitigate what he heard by looking for the positive in it and saying something like "it could be worse" or "at least it's not that" (meaning something worse or referring to something, via which someone else passes). When sharing something difficult and personal with another person, a better response is ``I don't know what to say, but thank you for sharing with me.'' ‎